Managed IT · Automation · Security
Your IT, run properly. Your admin, automated.
DARCH is the IT department for UK organisations that do not have one. We host and look after your website and email, keep your accounts secure, and build the automations that take routine calls, rotas and reports off your desk. Fixed prices, hosting in the EU, and a named person who answers.
Watched for every client
- Website answeringevery 5 minutes
- Mail server answeringevery 5 minutes
- Security certificatechecked daily
- Domain renewal datechecked daily
- Encrypted backupevery night
- Restore testevery month
A failed check goes straight to DARCH support as a priority alert.
- Frankfurt, EUwhere your website and mail are hosted
- 1 working daythe longest wait for a reply
- Fixed pricesagreed in writing before work starts
- Yoursdomains, accounts and data stay in your name
What we do
Three services, one team
Most clients start with one and add the others when they are ready.
Managed IT
Your website and email kept online, secure and backed up every night, with a person who fixes things and a short report each month.
From £35 a month
Automation
Rotas, problem reports, reminders and weekly reports that run themselves, so the phone stops ringing for things that do not need you.
Discovery £350, then fixed prices
Security
Two-step logins, leavers removed on time, backups that are tested, and help getting the Cyber Essentials certificate.
From £250, fixed
Automation
One hub, every department on the same page
In a multi-site business the owner becomes the switchboard. We replace the switchboard with a hub: your sites, staff and clients talk to it, and it tells the right person at the right time.
Routine questions answer themselves
Rotas, cover requests, problem reports with photos, reminders and weekly reports, without a phone call.
Alerts reach the right person
An incident at one site goes to that site's manager, with its status visible to everyone who needs it.
It works with what you have
Proven off-the-shelf tools where they fit, custom work only where it clearly pays, joined by a private, secure API.
The platform
Built once, used for every client
The reason a small organisation gets the same care as a large one.
Watched all the time
Websites every five minutes, mail services every five to ten, certificates and domains every day. Problems reach DARCH support as a priority alert.
Backed up and tested
Encrypted backups every night and a restore test every month, because an untested backup is only a hope.
Separate for each client
Each client runs in its own sealed space with its own limits, so one client's problem cannot spread to another.
Every change recorded
The whole setup is defined in version-controlled files. Changes are rehearsed first and leave a record.
Mail that arrives
Our own mail server with spam filtering and the protections that stop others sending mail in your name.
No lock-in
Your domain, accounts and data are in your name. If you leave, you get a full copy and written handover notes.
Who it is for
Organisations without an IT department
Multi-site service businesses
Cleaning, couriers, facilities, care, hospitality services: work spread over many sites, and an owner who is the switchboard.
- Hours a day on calls and messages that repeat
- Shifts, keys and problems tracked in chat groups and spreadsheets
- Timesheets retyped for payroll and invoices
Offices, clubs, schools and charities
A proper website and email on your own name, looked after, with a community rate for clubs, schools and charities.
- Addresses like name@yourorganisation.org for every person
- No renewals forgotten, no lost mail, no spam
- Help for your people in the languages they speak
How it starts
Small steps with a clear price
You can stop after any of them.
Free health check
A one-page report on your website, email protection and domain, from public information only.
Talk
A free 30-minute call about how your day really runs.
Discovery
Half a day looking at the work, then a written report with fixes and fixed prices (£350).
Pilot
The most valuable fix running for four weeks on one or two sites, measured.
Look after it
A monthly plan keeps everything running, with a short report each month.
Plans
Monthly plans at a glance
Billed monthly in advance. One month's notice to cancel.
Managed operations
Multi-site businesses with automations run for them.
From £450
per month, agreed after discovery
See what is includedTell us what eats your day
We reply within one working day, in English or Polish.